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SAP Assistance Service

Delegate the upkeep of your systems to a reliable partner and concentrate on what truly matters.

SAP Implementation SAP Rollouts SAP Support SAP Migration SAP Application Management SAP Security Services SAP Integration SAP Migration to Cloud SAP S/4 HANA On Premise SAP S/4 HANA RISE with SAP SAP S/4 HANA Grow with SAP
Even an Effectively Implemented SAP System Requires Assistance to Operate Efficiently. Rely on Us to Manage This

Initiating a new SAP system is just part of the journey. Regardless of the excellence of your system's implementation, the subsequent maintenance phase is crucial, where you need to keep your platform current, troubleshoot issues as they arise, and make enhancements to ensure optimal performance.

Utilize our specialized SAP assistance service for comprehensive peace of mind. Allow our team to promptly resolve any ongoing issues within the prescribed SLAs, ensuring the seamless operation of your entire SAP ecosystem.

SAP Assistance Services We Provide:
Post-implementation support

We provide SAP post-implementation support that includes designing customized client success strategies, rapidly addressing any post-launch problems, and refining the overall system's performance for your sustained success.

Crisis support

In the realm of SAP systems, crises can emerge from various sources: regulatory changes, employee turnover, technical faults, and more. Our expertise enables us to swiftly pinpoint the root causes, address them without delay, and implement preventive measures or develop contingency strategies, safeguarding operational stability.

SAP HANA Oversight

We take care of everything from installing, configuring, and maintaining SAP HANA in-memory databases to monitoring and optimizing them for top performance. Let our proficient team of database architects and administrators solve and rectify any associated issues and guarantee data integrity through robust backup and recovery strategies.

SAP licensing assistance

Grasping the complexities of SAP software licensing is crucial to avoid unnecessary expenses. For a large organization, managing numerous products and license types can be daunting. We provide proactive solutions: quarterly assessments, compliance resolution, negotiations with SAP, and strategic planning, streamlining license management for efficiency and cost savings.

Organizational transformation management:

Efficient change management processes are vital for long-term success. Without the appropriate resources, your organization may encounter inefficiencies and reduced productivity. We assist in shaping a vision for the transformation, evaluating the skills and knowledge required, establishing methods to address concerns, defining key performance metrics, and creating and executing custom training programs for employees.

SAP Application Oversight

Have you implemented an SAP application but find yourself lacking the personnel or expertise to manage it efficiently? Our SAP Application Oversight Services surpass basic support, employing a tried-and-true Maintain-Implement-Enhance methodology. Focus on your essential business needs while we ensure the smooth functioning of your SAP environment.

SAP UX/UI services

If some traditional SAP interfaces lead to user dissatisfaction, our expert UX/UI team can assist. Harness our SAP Fiori and SAPUI5 development services to develop customized Fiori applications that are intuitive, visually appealing, and compatible with any device or screen.

SAP ABAP Development

Facing errors or issues with legacy code? Need modifications or custom applications developed using SAP ABAP? Our team specializes in ABAP code enhancement, modernization, and unit testing. We can also deliver structured documentation to facilitate smooth knowledge transfer.

Experience Genuine Peace of Mind with Our Support Offering:
Reduced disruptions
  • Any software malfunction significantly affects overall operations. Our SAP assistance service helps quickly identify the root causes of issues and resolve them swiftly, minimizing the potential negative impacts on business continuity.
    • Proactive surveillance
  • Our SAP support team employs advanced monitoring tools and strategies to detect potential issues before they escalate into disturbances, thereby preventing downtimes and performance bottlenecks.
    • Enhanced system performance
  • We help in configuring and optimizing SAP software to reach peak efficiency, boost productivity, and ensure effective operations.
    • Always current
  • SAP periodically releases updates with new features and fixes. Overlooking them can create complications with post-installation processes. Our SAP support group is consistently informed about new patches and can guarantee the efficient application of updates, keeping businesses at the forefront of advancements.
    • Three Tiers of Our SAP Support Service
    Artihcus presents three levels of our SAP support service, each crafted to meet various needs and provide diverse opportunities
    L1 Support
  • Gathering client information
  • Identifying and localizing system concerns
  • Analyzing and determining impacts
    • L2 Support
  • Managing maintenance/repair requests
  • Correcting errors that do not require system alterations
  • Implementing supplementary solutions as warranted
    • L3 Support
  • Addressing intricate issues necessitating expertise
  • Utilizing additional resources if required
  • Potentially involving vendor support
    • SAP Products and Modules We Support
    • Financial Accounting
    • Controlling
    • Treasury
    • Funds Management
    • Investment Management
    • Project System
    • Real Estate Management
    • Central Finance
    • Financial Consolidation
    • Materials Management
    • Sales and Distribution
    • Plant Maintenance
    • Service Management
    • Production Planning and Control
    • Quality Management
    • Asset Management
    • IFRS16
    • Records Case Management
    • Document Management System
    • Production Planning and Detailed Scheduling
    • Extended Warehouse Management
    • Transportation Management
    • Logistics Business Network
    • Advanced Planning and Optimization
    • Event Management
    • Track & Trace
    • Integrated Business Planning
    • Yard Logistics
    • Enterprise Product Engineering
    • Enterprise Product Development
    • Enterprise Portfolio and Project Oversight
    • Recipe Formulation and Specification Oversight
    • Environment, Health, and Safety Oversight
    • Digital Manufacturing Cloud
    • Engineering Control Hub
    • Manufacturing Execution System
    • Product Lifecycle Cost Assessment
    • SAP BW/4HANA
    • SAP Data Wisdom
    • SAP Business Warehouse
    • SAP Business Planning and Consolidation
    • SAP BI-IP
    • SAP Business Objects
    • SAP Insight Cloud
    • SAP Lumira
    • SAP Crystal Reports
    • Enterprise Asset Oversight
    • SAP Mobile Asset Oversight
    • SAP Multi-Resource Coordination
    • SAP Work Supervisor
    • Central Acquisition Hub
    • SAP Enterprise Contract Oversight and Compilation
    • S/4HANA Fiori applications
    • SAP S/4HANA Central Acquisition
    • SAP Global Trade Services
    • SAP Ariba Catalog
    • SAP Ariba Sourcing
    • SAP Ariba Supplier Lifecycle and Performance Management
    • SAP Ariba Purchasing and Billing
    • SAP Ariba Agreements
    • SAP Ariba Expenditure Analysis
    • SAP Ariba Supplier Risk Assessment
    • SAP SuccessFactors
    • SAP Human Capital Oversight
    • Employee Central
    • Onboarding
    • Performance and Objectives
    • Recruitment Management
    • Succession Planning and Development
    • Learning Management
    • Time Tracking
    • Compensation Management
    • Reporting
    • Travel Coordination
    • Organizational Development
    • Personnel Management
    • Personnel Time Tracking
    • Payroll Management
    • SAP Concur
    • SAP Commerce Cloud
    • SAP Marketing Cloud
    • SAP Sales Cloud
    • SAP Qualtix
    • SAP Intelligent Business Process Governance
    • SAP Signavio
    • SAP Celonis Process Analysis
    • SAP NetWeaver Process Integration
    • SAP NetWeaver Business Process Management
    • SAP Business Objects Data Services
    • SAP NetWeaver Development Studio
    • SAP Cloud Platform Integration
    • SAP Integration Suite for Business Technology Platform
    • SAP Enterprise Threat Detection
    • Field Masking and UI Logging for SAP S/4HANA
    • SAP GRC
    • SAP Identity Management
    • SAP Single Sign-On